TigerDirect.Ca Responds


Boilerplate time:
Dear Valued Customer,

Thank you for your email.

You can always check for shipping charges for the product when you are on the check out portion of the process, you can put in you zip code on the field and it will provide you with details regarding the charges that might be applicable for the order.

Thank you for visiting our website. We appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately.

TigerDirect.ca Web Response
Of course, I can't let this go.
Thank you for your reply.

However, I have reviewed the check out process, and I still cannot see where I was warned about the possibility of additional shipping charges or fees.

This PDF is the order confirmation screen: http://wiki.xdroop.com/dropbox/TigerDirect-1.pdf

There is an interesting phrase here towards the bottom of the screen:

All prices in Canadian dollars. No additional duties or fees.

(see http://wiki.xdroop.com/gallery2/d/3355-1/101229163732001.jpg)

This PDF is the order confirmation screen immediately before credit card information is entered:

[link removed because it does have some privacy stuff of mine here]

Again, the same phrase is present. I see two shipping options itemized here, both UPS variants. But there is no warning about the possibility of additional fees of any kind, and the bold text above would strongly lead one to believe that further fees are not in any way likely.

If you could clear up this confusion of mine, I would appreciate it.

Let me be clear here:

I do not want to reverse this transaction.

I don't even care if I get a refund on the UPS brokerage fees.

All I want is the assurance that the next time I choose TigerDirect.ca, if I am entering into a transaction where additional fees may apply, I get clearly warned about them.

Thank you again for your attention to this matter.

On Thu, Dec 30, 2010 at 7:05 AM, Tiger Canada wrote:
I'm pretty pissed about this.